- Links to other websites
- Contract Information
- Intellectual Property & Right To Use
- Limitation of Liability
- Severance
- Waiver
- Survival
- Entire Agreement
- Law
- Customs & Duty
- Promotional Code & Online Offer – Terms & Conditions
- Sale
- Returns & Refunds
- Data Protection Statement
- Links to other websites
We accept no responsibility for web sites or other information, practices or products of other parties linked to the Website. Your dealings with persons found via the Website are between you and such persons and we will not be liable for any loss or damage arising out of such dealings.
- Contract Information
Products supplied from the Website are supplied by Elegant You , a company registered in Latvia whose company registration number is 07029510816 whose registered office address is at M.Kempes 26-24, Liepaja , Latvia , LV-3407.
Your submission of an order represents an offer to purchase the Products indicated by you and it is not binding on us until your order has been delivered and signed for. All advertisements and communications made by Elegant You up until your order is delivered and signed for are invitations to treat only and are not offers. This means that if Products are shown on the site but are not available or are incorrectly priced or otherwise incorrectly described, Elegant You shall not be obliged to sell you those products and hold the rights to cancel and withdraw orders once placed.
As well as selling via the Website, we sell our product through Amazon and Kaufland . Normally, prices on the Website are the same as the prices in catalogues currently being mailed, or on offer in our stores. However, prices may differ with a catalogue (or a store) because: (i) We have a Special Offer on the Website, in a Catalogue or in a store (ii) The catalogue you have may have been replaced by a more up to date catalogue. As a result, we cannot guarantee that all prices are the same. We reserve the right to amend prices throughout the life of the catalogue with prices being correct as of going to print. Store prices can only be met in the store where the products are offere.
- Intellectual Property & Right To Use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
- Limitation of Liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.
The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer.
You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these Conditions for: 1. any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or 2. any loss of goodwill or reputation; or 3. any loss which was not brought to the attention of Elegant You at the time the contract was made or any loss that would be an unforeseeable consequence of a breach of the contract by Elegant You; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred, was suffered or incurred by one of us arising out of or in connection with the provisions of any matter under these Conditions.
- Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
- Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
- Survival
Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
- Entire Agreement
These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral, between You and Us in relation to such matters. You confirm that You have read these conditions and, You fully understand them and You also agree that these conditions are the only terms (together with Your network provider agreement) that rule Your relationship with us.
- Law
The Conditions shall be governed by and construed in accordance with the laws of Latvia and you irrevocably submit to the exclusive jurisdiction of the courts of Latvia.
- Customs & Duty
Please note that all shipments outside the Latvia may be subject to import duties and taxes, which are levied once a shipment reaches your country.
As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be borne by you.
- Promotional Code & Online Offer – Terms & Conditions
From time to time we may issue promotional discount codes to individuals or groups of people. Unless stated otherwise, they are not valid in conjunction with any other offer, discount, promotion or on sale items.
Each code will have its own specific terms, for example when it is valid from and until, and what discount or offer it provides you. However, general terms for the use of voucher codes are:
–
They are not valid in conjunction with any other offer, discount, promotion or on sale items
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They cannot be used to purchase online gift vouchers
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They are only available for your sole use and will not be valid if passed on to third parties
12.Sale
During sale periods, sale items are available online at www.elegant-you.store and in selected boutiques and concessions. Discounts on selected lines only. While stocks last.
Elegant You reserves the right to withdraw or alter the details of this offer at any time. Due to the nature of sale, prices are subject to change as the sale continues and as stock becomes more limited.
We are unfortunately unable to offer to refund the price difference should you have ordered before the prices were reduced further. If your sizes are still available you are welcome to place a new order with the current pricing and return the original order for a refund.
13.Returns & Refunds
We hope you are delighted with your purchase; however should you wish to return your online order for an exchange or refund, we will accept returns for orders sent back within 14 days of receipt.
Please ensure the item(s) are in their original condition and packaging, with all tags attached. Ensure that briefs are tried on over your own lingerie – we will not accept returns on lingerie that has been damaged or worn. We cannot accept returns on opened packs of hosiery.
White products are non-refundable.
Returns which do not comply with our return policy or Terms and Conditions will be returned to the customer and a return handling and shipment fee will be charged.
Return Process
For your convenience, we offer an easy tracked return service for the below countries:
Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA.
We are charged via our return provider and couriers for this service, and if you choose to use our return service we pass on these costs as listed in the table below:
Return Region
Return Courier Charge
UK
£(GBP)
USA
$(USD)
Europe*
€(EUR)
Australia
$(AUD)
Canada
$(CAD)
*Europe region is determined by the countries serviced by our EU and European storefront which transacts in EUR currency.
Refunds: Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card, gift voucher or Paypal account). We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded.
Exchanges: We only offer size exchanges on the same product contained in your order. Where available, replacement items will be dispatched within 14 working days. If your chosen replacement size is not in stock, you will automatically be refunded. For alternative items, please place a new order on our website or alternatively, please get in touch with our Customer Care team.
Gift vouchers: Please note that gift vouchers are not cash refundable. Items purchased via gift voucher can be size exchanged, or you can be re-credited with the value.
Abnormal Returns
If we notice an unusual pattern of returns activity that we, in our absolute discretion, consider to be abnormal, we may reject new orders from associated customers and deactivate any relevant accounts.
Abnormal returns activity includes but is not limited to:
When items are being worn for long periods, then are being returned.
When the level of returns and/or the frequency of returns on an account is what we deem to be excessive.
When the items returned don’t correspond with what you ordered. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Services and we’ll be happy to discuss it with you.
If your account has been deactivated and you need to make a valid return, contact Customer Services. They’ll give you a returns label although you’ll be responsible for the cost of returning the goods to us.
Importantly, please be advised that we reserve the right to take legal action against you for the recovery of losses, if we conclude that customers are fraudulently or wrongfully misusing our returns policy.
Faulty Returns
If you have received a faulty item in your order we apologise for any inconvenience caused. Please contact our client experience team who will be happy to assist you with the return of your order.
Get in touch via email at info@elegant-you.store
14.Data Protection Statement
We would like to use your details,understand our customers’ shopping habits to improve our service.
We may also use and share information relating to groups of customers, without identifying individuals to learn more about customer behaviour and find ways of enhancing our service.
Except as required by law, or in accordance with these Terms and Conditions, your personal information will not be passed to any other persons without your permission