Returns & Refunds

Return Process

 RETURNS

Products purchased from the online store can be returned within 14 days from the original purchase date of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It also must be in the original packaging.

To complete your return, we require a receipt or proof of purchase such as an original invoice.

There are certain situations where a request for return could be rejected, or only partial refunds are granted:

• Any item that is returned more than 14 days after the original purchase date
• Hygienic stickers are removed for underwear or swimwear.
• Gift Certificates cannot be returned.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

If a Gift Certificate is used and the product is returned, the funds will be placed back on the original card.

SHIPPING

You have option for shipping your returned items:

Items purchased with  DPD shipping

• Return of goods at the expense of the customer
• Please send the returns to the following address:
  Elegant You Lingerie
  Kempes iela 26-24
  Liepāja, LV-3407, Latvia

 

Exchanges: We only offer size exchanges on the same product contained in your order. Where available, replacement items will be dispatched within 14 working days. If your chosen replacement size is not in stock, you will automatically be refunded. For alternative items, please place a new order on our website or alternatively, please get in touch with our Customer Care team.

 

Abnormal Returns

 

If we notice an unusual pattern of returns activity that we, in our absolute discretion, consider to be abnormal, we may reject new orders from associated customers and deactivate any relevant accounts.

Abnormal returns activity includes but is not limited to:

 

When items are being worn for long periods, then are being returned.

When the level of returns and/or the frequency of returns on an account is what we deem to be excessive.

When the items returned don’t correspond with what you ordered. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Services and we’ll be happy to discuss it with you.

If your account has been deactivated and you need to make a valid return, contact Customer Services. They’ll give you a returns label although you’ll be responsible for the cost of returning the goods to us.

Importantly, please be advised that we reserve the right to take legal action against you for the recovery of losses, if we conclude that customers are fraudulently or wrongfully misusing our returns policy.

Faulty Returns

If you have received a faulty item in your order we apologise for any inconvenience caused. Please contact our client experience team who will be happy to assist you with the return of your order.